Remote help desk jobs-EILEEN FISHER makes straightforward, immortal shapes intended to cooperate easily, season after season. We make our garments to last—and afterward, return them to be worn again or revamped into completely new plans. We have faith in the essential capability of each individual—our workers, our clients and the individuals who make our garments—and are focused on making conditions that enable individuals. It's all a piece of our duty to working together such that helps manufacture a superior industry. Furthermore, a superior future. Our garments are sold at more than 65 EILEEN FISHER retail locations, and 1,000 office and claim to fame stores globally, just as 2 RENEW stores, which include delicately worn and changed plans from our reclaim program. EILEEN FISHER is probably the biggest lady design organization to be an affirmed B Corporation, which implies we deliberately meet high criteria for social and ecological execution, responsibility and straightforwardness.
Position Summary:
The position(s) will be liable for the goals of inbound specialized help demands from Wholesale (Corporate) and Retail areas, precisely logging and following all solicitations, giving exact and expert goals on totally bolstered issues, and precisely settling all allocated "inconvenience" tickets.
Obligations and Responsibilities:
Offers help to end-clients including recognizing, exploring and settling specialized issues, and reacting to help demands made through calls, messages, and the Self-Service Portal. Having the option to separate specialized issues from client blunder
Introduces affirmed programming discharges, framework updates, fixes and settle programming related issues
Keeps up, breaks down, investigates, and fixes PC frameworks, fix or supplant parts in workstations, work areas, printers, and different peripherals
Use understanding and judgment to design and achieve objectives. Must be able to perceive issue regions, characterize arrangements, and actualize those arrangements in a convenient way
Examine mistakes and issues; perform underlying driver investigation with an end goal to give perpetual goals
Perform other IS/IT bolster works as work process licenses
Area: Irvington, NY, 111 fifth Ave, NY, Secaucus, NJ or remote. Essential area out of the corporate office with adaptability to telecommute evenings/end of the week varies.
Work Routine: As Needed-Including nights and ends of the week. Capacity to flex here and there depending on the time in the current job and IT business needs.
Required Skills
Training: 1-3 years of significant work understanding
Required Experience:
Least of 1-3 years' involvement with a helpdesk situation.
Must have hands-on involvement in Windows working frameworks, Apple Operating Systems, MS Office applications, Active Directory, and Citrix.
Must have both equipment and programming bolster understanding. Solid composed and verbal relational abilities.
Wanted Experience:
Involvement in Retail Point of Sale applications is an or more
Work Routine: 8-24hrs/week
Position Summary:
The position(s) will be liable for the goals of inbound specialized help demands from Wholesale (Corporate) and Retail areas, precisely logging and following all solicitations, giving exact and expert goals on totally bolstered issues, and precisely settling all allocated "inconvenience" tickets.
Obligations and Responsibilities:
Offers help to end-clients including recognizing, exploring and settling specialized issues, and reacting to help demands made through calls, messages, and the Self-Service Portal. Having the option to separate specialized issues from client blunder
Introduces affirmed programming discharges, framework updates, fixes and settle programming related issues
Keeps up, breaks down, investigates, and fixes PC frameworks, fix or supplant parts in workstations, work areas, printers, and different peripherals
Use understanding and judgment to design and achieve objectives. Must be able to perceive issue regions, characterize arrangements, and actualize those arrangements in a convenient way
Examine mistakes and issues; perform underlying driver investigation with an end goal to give perpetual goals
Perform other IS/IT bolster works as work process licenses
Area: Irvington, NY, 111 fifth Ave, NY, Secaucus, NJ or remote. Essential area out of the corporate office with adaptability to telecommute evenings/end of the week varies.
Work Routine: As Needed-Including nights and ends of the week. Capacity to flex here and there depending on the time in the current job and IT business needs.
Required Skills
Training: 1-3 years of significant work understanding
Required Experience:
Least of 1-3 years' involvement with a helpdesk situation.
Must have hands-on involvement in Windows working frameworks, Apple Operating Systems, MS Office applications, Active Directory, and Citrix.
Must have both equipment and programming bolster understanding. Solid composed and verbal relational abilities.
Wanted Experience:
Involvement in Retail Point of Sale applications is an or more
Work Routine: 8-24hrs/week
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