Friday, March 6, 2020

Its Service Desk

Administration Desk 

The Service Desk is focused on the most elevated level of administration for our customers.
 All that we do, from helping on the telephone to working with workforce, staff, and understudies
in the homeroom,is centered around giving affable and powerful client assistance.
We will probably advance independence being used of data innovation among
our customers by giving instruments, aides, and information bases for upheld advances.
Extra data about the Service Desk can be found on the umTech site. 

Portrayal 

Clients looking for any data innovation benefits just need to connect with a solitary 
purpose of contact. Clients don't need to comprehend the idea of explicit groups inside 
ITS; the experts at the ITS Service Desk will be educated about how to deal 
with any ITS solicitation. The ITS Service Desk professionals will coordinate client demands 
suitably inside ITS for the client, guaranteeing that those solicitations associate with the right assets. 

LSU ITS Service Desk 

The ITS Service Desk (in the past the Help Desk) is the essential client interface for data, access and help identified with the administrations gave by our association. We are focused on offering an extraordinary help understanding for the grounds network, and are prepared to help personnel, staff and understudies with any ITS related need.

Crucial 

The LSU ITS Service Desk gives astounding, direct client IT backing and answers for the University grounds network as we move in the direction of meeting the University's operational, scholastic and research needs and propelling its vital objectives.

Responsibility to Service Excellence 

Quality issues. Our clients' encounters matter. Our procedures ought to be straightforward and correspondences open and regular.

Administration Desk representatives should consider themselves envoys speaking to both LSU and the ITS association. We are a group, and we succeed or flop as one. Since we are the first and here and there the main experience of ITS for most of our clients, it is fundamental that our clients' encounters with us be overwhelmingly positive.

Representatives ought to exhibit Gold Standard Customer Service targets:

We present ourselves as amicable, capable, and put resources into the client's prosperity. We are all help experts.

We are building a relationship. We need our clients to discuss what an incredible encounter s/he had and to request us by name for future needs.

Straightforwardness is required so as to assemble trust. We will be steady in our endeavors to clarify procedures and choices. We will speak the truth about potential workarounds and ensure we present a total picture to our clients.

No case or request is too little to be in any way dealt with appropriately and expertly.

At long last, we can be reached by telephone at 578-3375, by email at servicedesk@lsu.edu, or you may visit us face to face on the principal floor of the Frey Computing Services Center or the primary floor of the Middleton Library.

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